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Definition!!!

Housekeeping is the department that deals essentially with cleanliness and all ancillary service attached to that.
The standard plays an important role in the reputation of the hotels. One feels comfortable only in the environment which is clean and well ordered, so cleanliness is important for health foremost also for well being.
Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to the guest and families. Many hotels offer suits to the guest.

Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also. Hotel aims to make environment comfortable and offer specialised service to the guest.

how to cleanning

• Vacuum/Wipe Down Walls and Ceilings: Start by vacuuming to remove as much loose dirt and dust as possible. Follow this with a soft cloth. Wash with water and soap mixture to clean really dirty areas.
• Furniture: Vacuum and clean upholstered items and polish wooden items. Clean all dust and treat any problem areas (tears, knicks/scratches, rust spots, loose parts, etc.)
• Dust: Choose a quality duster that will trap and remove the dust (ex: microfiber cloth) rather than just spread it around. Dust all surfaces of your home including shelves, knick knacks, photos, lamp shades, door trim, window casings and ceiling fans.
• Air Vents: Clean these yourself or have them professionally cleaned.
• Vacuum: Vacuum everywhere including all floors and other areas that can quickly be dusted/cleaned with vacuum attachments.
• Shampoo Carpets and Rugs: Pretreat stained areas and then clean the entire area with a quality rug steam cleaner. If you have valuable/antique rugs, consult a professional before cleaning.
• Windows: Clean the windows inside and out. Grab a friend or spouse to help make the job go quicker.
• Baseboards: Dust and wipe down baseboards.
• Drapes/Blinds/Window Treatments: Clean the drapes and blinds. If heavy winter drapes are used, remove, clean and store them. Replace with lighter warm weather window treatments.

• Kitchen
• Defrost and clean out the freezer: For more info, see our guide How to Clean a Freezer.
• Refrigerator Coils: Pull out the refrigerator and clean the coils. Be sure to unplug the refrigerator first to avoid any shocks. The coils are usually at the bottom under the grill or in the back. Simply vacuum away any dust or dirt build up with a vacuum with attachments.
• Oil Wooden Cabinets: Keep your wooden cabinets looking great by applying a thin layer of citrus oil. Use a soft cloth to apply and a clean cloth to remove any excess oil from the surface.
• Trash Cans: Wash out and sanitize your trash cans to keep them smelling fresh during the winter months.
• Oven/Stove Cleaning: In addition to cleaning the inside of the oven, look at the exhaust vents. Clean the grease traps and vents as well. Pull the oven out and clean behind the unit to remove excess dust and debris that has dropped/dripped down over the months.
• Drains: Remove build up and odor causing growth with a quality drain cleaner. There are also a variety of chemical free options, such as baking soda and vinegar.

Bathrooms:

• Check Expirations Dates: Sort through cosmetics and prescriptions and discard all expired products.
• Check Grout in Tile: The grout in tile can wear and become poroused. Regrout areas that are weak or damaged.

Bed Rooms

• Flip the Mattress: To keep even wear on your mattress, it’s wise to flip it periodically. Spring cleaning is the perfect time!
• Change the Bedding: Now that warmer temperatures are here, remove the flannel sheets and heavy blankets, wash them and store them. Replace them with lighter, warm weather bedding.
• Pillows: With use, pillows can house bacteria and mold. If your pillows are machine washable, wash them and dry them completely. If they’re not washable, hand clean them or replace them with new ones.
• Clean out Drawers and Closets: Add the discard and donate items to your items from the attic/basement and set a delivery date. Store cold weather clothing and bring out warm weather clothing.
• Smoke Detectors/Alarms: Replace batteries in all smoke detector units.

Function

Function

· The primary role of the hotel's housekeeping department is cleaning guest rooms. Housekeeping works closely with front desk operations to communicate when rooms are clean and ready for guests to occupy. Although usually associated with cleaning and sanitizing guest rooms, housekeepers are also responsible for other areas, such as public restrooms, convention space and offices. Housekeeping departments often manage laundry operations, which includes washing linens as well as employee uniforms. At some hotels, housekeepers are responsible for minibar inventory and room service.

Definition about Housekeeping

Definition of Housekeeping in a Hotel

Hotel housekeeping departments can be considered hotel ambassadors because of their dedication and responsibility in maintaining the hotel's image. Housekeeping performs detailed work in guest rooms and hotel areas to provide a clean, comfortable environment for hotel guests to enjoy. Through cleaning and organizing public spaces, housekeeping departments ensure that what the guests see and experience result in a positive impression of the property.

Responsabilies about Housekeepers

RESPONSABILITIES



Deliver excellent customer service, at all times

· Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas

· Service all bedrooms and corridors, in line with company policy

· Create and work to daily job lists from the room status list, arrivals and departures list

· Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities

· Maintain the stocking levels of all point-of-sales and consumables

· Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment

· Reset lighting to the current standards

· Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades

· Store all soiled and clean laundry in line with company policy and complete the required documentation

· Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety

· Report any security issues to line manager

· Maintain personal knowledge by completing in-house training and workbooks

· Always adhere to all company policies and procedures and licensing laws

· Be involved and contribute at team meetings

· Carry out instructions given by the management team and head office

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