Responsabilies about Housekeepers

RESPONSABILITIES



Deliver excellent customer service, at all times

· Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas

· Service all bedrooms and corridors, in line with company policy

· Create and work to daily job lists from the room status list, arrivals and departures list

· Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities

· Maintain the stocking levels of all point-of-sales and consumables

· Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment

· Reset lighting to the current standards

· Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades

· Store all soiled and clean laundry in line with company policy and complete the required documentation

· Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety

· Report any security issues to line manager

· Maintain personal knowledge by completing in-house training and workbooks

· Always adhere to all company policies and procedures and licensing laws

· Be involved and contribute at team meetings

· Carry out instructions given by the management team and head office